Is Your Fulfilment Partner Letting You Down?

One bad peak season costs more than a few complaints, and Q2 is the moment to act before the next one arrives.
 
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Most businesses absorb a difficult peak season and move into the next trading period without calculating what it actually cost them.

However 20% of peak season orders involve a delivery failure*, and 60% of customers who receive a late delivery won't shop with that retailer again*.

That could be 12% of your customer base gone after just one bad peak. Lose 12% in year one and the cumulative loss reaches 22% by year two, nearly a third by year three.*

Each of those customers is worth up to 10x their first order in lifetime revenue. Replacing them costs 5 to 25 times more than keeping them would have.

What a Bad Peak Season Costs You

20%
of peak season orders involve a delivery failure
60%
of affected customers won't return
10x
their first order is what loyal customers spend compared to first-time buyers
5x
The cost of acquiring a new customer vs retaining

See the Impact of Delivery Failures on Your Business

Enter your peak season order volume, average order value and how often your customers order in a year. The calculator will show you what a bad peak season is likely to have cost your business.

Customers lost after one bad peak season
—
 
Annual revenue lost from those customers
—
 
Lifetime revenue lost (10x first order)
—
 
Compounding revenue gap over 5 years
 
 
 
Potential revenue (no issue)
 
Actual revenue (with churn)

But not all fulfilment partners are the same

ELOVATE is built for eCommerce businesses that cannot afford another bad peak season, handling everything from pick and pack to customer service, direct-injected into the carrier network. Save money, save time and look good doing it.

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What's Different About ELOVATE

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Full visibility across your operation

One dashboard covering orders, stock, dispatch and returns. Operations teams stop chasing supervisors and start reporting with confidence
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Better rates regardless of your volume

Your size doesn't limit your service. Direct carrier injection means you get ELOVATE's volume rates and network speed regardless of how many parcels you send.
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Built around your business

Every solution is tailored to your product, sector and volumes. No one-size-fits-all rate card
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A partner, not just a provider

ELOVATE's team brings ideas to the table, flags issues before they become problems, and makes the relationship feel purposeful from day one
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Customer service handled for you

Complaint handling, returns queries, delivery updates. All managed by ELOVATE's dedicated customer service team

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Fully managed global delivery

Ship into Europe and worldwide through an integrated carrier network, with connected systems and full visibility across orders and inventory.
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Switching with minimal disruption

Changing fulfilment partner feels like a big decision. There's the risk of disruption, the fear of things falling through the gaps, and the worry about getting the timing right.

ELOVATE's onboarding process is built around removing all of that. Expectations are set before you start, communication is clear at every stage, and there's a team on hand to handle anything that comes up. Your operation keeps running. Your customers don't notice a thing.

 
 
 
 

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Speak to The Experts

If last peak season didn't go to plan, book a call with the ELOVATE team and find out what a better fulfilment partnership looks like.

 
 
 
 

Trusted by brands across the UK

145k
Sq Ft Warehouse Space
1.6m
Orders Fulfilled
99.9%
Order Accuracy
350+
Partnered clients