The last two months have been incredibly busy at our York and Winsford warehouses, with over 1/2 million orders for our clients. As always, we’re now reflecting on what went well and identifying ways to further enhance our service.
Three things we’re proud of:
- Technology – We’ve made significant investments in technology to support fast, efficient picking and packing, seamless API integrations with third parties, and a client portal that provides instant order updates. Our ongoing development roadmap continues to add value for all our clients and there will be constant releases throughout 2025 and we will be sharing this with all our clients shortly.
- People – Our skilled teams ensure that both simple and complex fulfilment runs smoothly. To meet increased demand, we’ve expanded capacity, extended operating hours, and introduced a new packing and conveyor system that helps temporary staff get up to speed quickly, ensuring speed and accuracy. This is all backed by an Account Management team who are passionate about our clients and their customers, ensuring our warehouse teams stay sharp and focused.
- Contact Centre – More of our eCommerce clients are now using our dedicated or shared contact centre resources to handle orders and respond to customer queries. Our Yorkshire team has embraced our new omni-channel software, making communication smoother while keeping that essential human touch. Now in our second peak using the system, we’re moving into the next phase of enhancements to deliver an even higher level of customer service.
As we start 2025, we’re gathering feedback from clients and internal teams to identify further improvements. Like any business handling seasonal surges, challenges arise, but we’re always looking for ways to refine and elovate our eCommerce fulfilment service. This dedication has supported our growth every year for the past 16 years—and we’re not stopping now.
Thank you to all our customers and we wish each and every one a healthy and successful year.
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