Elovate is proud to announce the successful completion of our external audits for ISO 27001:2017 and ISO 9001:2015 certifications. These certifications are a testament to our commitment to data security and quality management.
The external audit team conducted a comprehensive review of Elovate’s processes, policies, and controls for our contact centre operations and web-based order fulfilment services during a four-day assessment at our York and Winsford locations.
What do these certifications mean?
- ISO 27001:2017 This international standard specifies requirements for an information security management system (ISMS). It ensures that we have implemented robust measures to protect our clients’ data and maintain confidentiality, integrity, and availability.
- ISO 9001:2015 This standard outlines the requirements for a quality management system (QMS). It guarantees that our processes and procedures are efficient, effective, and consistently meet customer expectations.
Why are these certifications important?
These certifications demonstrate our dedication to:
- Data security: We prioritise the protection of sensitive information and have implemented industry-leading security practices.
- Quality assurance: Our commitment to excellence ensures that we deliver high-quality products and services.
- Customer satisfaction: By meeting and exceeding customer expectations, we build trust and long-lasting relationships.
- Regulatory compliance: These certifications align with various regulatory frameworks, such as GDPR and HIPAA.
Elovate is dedicated to upholding the highest standards of data security and quality management and we continually invest in our systems and processes to ensure our ongoing compliance and reliability. A heartfelt thank you to our team for their unwavering commitment to delivering exceptional service to our valued clients.
